Shipping and Delivery Methods
To guarantee fast shipment, we only ship to United States and Canada so far. If you need to ship an item to places beyond North America, please contact our Customer Service to arrange the order for you.
Papatek provides free shipping service to all products on our site. But if you need a faster delivery, you can choose the expedited shipping when you proceed with the checkout.
If you choose local pickup that means you live in Northern California and you want to pick up your order from our warehouse. Here is the address;
- 700 Aldo Ave, Santa Clara, CA 95054
Regarding Local-Pickup: Call ahead before driving over to pick up your order. While we strive to make sure our real-time inventory shown on the website is accurate, there are rare occasions when a "phantom" single piece will be listed in our computer system but when we go to the warehouse shelf the product is not there. Save yourself time by calling first to verify we can fill your order instantly when you show up for pickup.
Our working time is 9.00 am - 5.00 pm(PST), Monday to Friday, excluding local holidays.
We always select the most suitable & effective shipping method for your order (according to the package weight, product type and shipping destination).
For orders sent by USPS, UPS or Fedex, the order may take about 5-10 days to get to you, depending on your location
If you have an urgent need to get your laptop part order in as few days as possible, then you should call our office or catch us via Live Chat to talk about changing the shipping to express with expedited delivery. Note that there may be an additional fee for this service.
General Tips and Suggestions
Please note that Papatek will arrange to ship products to you at an address you designate. If the package fails to be delivered by the shipping carriers due to an incorrect address or lack of receiver at the home or office, then we will have to charge you an additional shipping fee to resend the package.
Special note about P.O. and A.P.O. Boxes: Do email us before placing any orders using a PO or APO box. Due to the fragility of some items we ship (LCD Screens in particular), we may need to make special arrangements to make sure your product arrives safely via USPS. In addition, we will need to charge an insurance fee to cover the risk of loss or damage. It is always better to choose to ship to a physical address if possible.
Special note to customers: If you have special requirements for your package, or need it to include any special type of invoice for company financial records, please contact us immediately after you make your purchase to give us the details.